Hiring Hospitality Operations Manager - Tailwind Short Term Rentals

Join Our Team

TAILWIND CAREERS

Hiring Hospitality Operations Manager

Hiring Hospitality Operations Manager

Tailwind Short Term Rentals is hiring a driven and growth-oriented leader for our hospitality management role to help take its short term rental and real estate company to the next level. We are looking for someone who is hungry to master hospitality/property management and to scale the size of a company. We love entrepreneurial and ambitious minded individuals who want to get more out of life than a simple 9-5.

www.TailwindSTR.com

Company Background:

Tailwind Short Term Rentals is a short term rental (Airbnb) company in Columbus, Ohio that provides housing for travelers throughout their journey. With 75+ units as of 2024 and momentum growing, Tailwind Short Term Rentals is looking to expand their team of real estate rockstars. Our mission is to bring properties and people to life. Buying/managing dilapidated buildings, renovating them with thoughtful design, and transforming them into quality local experiences that make people feel alive.

In 3 years, Tailwind will own/manage 100+ furnished rental units that connect travelers with local amazing experiences and single-handedly raise the standards of the hospitality industry in the city. We will also own 100+ long term rentals in prime locations that allow us to have a diversified financial base and be able to offer our short term guests a stable longer term housing option.

Our Values:

Talk Straight.
Take Ownership.
Improve Relentlessly.

*If you do not uphold these values, you do not belong at Tailwind.*

Position Background:

Tailwind Short Term Rentals is looking to hire a full time hospitality operations manager to run our short term rental furnished rental company. We currently manage 75+ furnished rentals and are striving to provide the best lodging experience in Columbus for both monthly renters and daily travelers. As the short term rental industry continues to evolve, we are looking for an ambitious leader who can help us diversify into mid-term (30+ day) furnished rentals, along with continuing to master our short term (1-29 days) rental product.

This role will focus on overseeing the overall guest experience to make sure our level of hospitality is being delivered to the highest standard. This is included but not limited to overseeing our maintenance team, overseeing our cleaning manager and cleaning team, overseeing our remote guest communications team, and championing the onboarding process of new units. You are the glue that keeps everyone aligned around delivering the highest quality experience.

You will be responsible for improving upon existing operating procedures and making our operations into a streamlined engine. We highly encourage implementing new softwares, new training standards, new standard supplies, new unique design ideas, and anything you think that will set us apart in Columbus as a unique hospitality experience.

If you think you are ambitious enough to oversee the furnished rental department and long term unfurnished rental department, then you will be given opportunities to buy into the deals in which the company is investing in and begin to build your real estate portfolio. Along the way you’ll learn how to source off market deals, renovate them, and manage them. The overarching vision of Tailwind is for it to become a leader in hospitality and property management for real estate that it owns, NOT manages for others.

Position Summary:

Location: Columbus, Ohio. Rentals located through Short North, German Village, and Ohio State Campus.

Estimated Hours: 40hrs/week. Expected to be available to delegate issues that slip through the cracks as needed which can vary. This job is NOT for someone who just wants a 9-5pm and wants no ambitious growth goals.

Compensation: $60,000/year base salary with bonuses. $80-100k earning potential as furnished rentals and long term rentals grows under one roof. Opportunities to invest in real estate deals and receive sizable profit split of the company. Additional benefits are able to be discussed on a per need basis.

Skills/Needs: Very organized, not afraid to step up and be a leader for the team, responsive, excellent communicator, proficient with google docs & spreadsheets, efficient problem solver, flexible to learning new things, efficient with learning new technology and finding the answers to new things via Youtube/Google/ChatGPT, and knowledgeable in maintenance such as basic plumbing, electric, hvac, and home repair.

Requirements: Smart phone, reliable access to car, computer,

Example of What Your Day Could Look Like

Furnished Rentals:

Routing incoming maintenance work orders to our maintenance tech or necessary 3rd party subcontractor
Communicating with guest communications and cleaning team on what the root cause was for a bad review & problem solving how to fix it so it doesn’t reoccur
If a unit is underperforming – having to perform an in person unit audit by making a list of maintenance/cleaning/operational issues of a unit and delegating the issues to be fixed by the right team members
Building out of a sales team to oversee the negotiation of leads/deals with insurance companies, staffing agencies, hospitals, construction companies, etc to land mid-term furnished contracts
Working with designers, cleaners, movers, and maintenance team to furnish and launch new airbnb listings
Creating new systems and procedures and hiring new team members into the business to reduce your workload
Meeting with the guest communication and cleaning team to review operational issues
Reviewing KPI reports with team members
Communicating with our virtual guest communications team to solve problems and create an amazing guest experience
Completing property assessments to then route work orders to maintenance, cleaners, and designers to onboard new Airbnb units
Working with designers to bring the vision of new units to life
Creating a new system to be delegated to the cleaning or guest communications team
Improving ordering lists for onboarding and ongoing operations
Implementing new strategies to improve efficiency and team happiness.
Routing packages to the corresponding units
Organizing receipts and hours spent by project manager, maintenance, cleaner, and designer
Documenting photos and videos of the units prior to being listed so that our guest communications and team understands the inside of the unit and can assist with any guest issues that may arise
Coordinating with our photographer to stage and photograph the new unit
Working with operations team to make sure they have the information needed to list it on Airbnb
Setting up wifi and utilities for our units
Be available for emergencies

Long Term Rentals (once we refine furnished rentals):

Oversee leasing operations
Route maintenance requests accordingly
Work with the finance team to make sure they generate monthly statements
Assess new property acquisitions
Be available for emergencies

Background on the Founders:

Marc started TailwindSTR in 2019 when he was given a few units to start with for a 3rd party owner. The results were great and the owner expanded his portfolio. Along this time, Marc started to scale his team and began to take on more 3rd party management clients. Upon managing 25 units, his business partner Evan joined the team for a year to oversee operations and support growth. From there the Tailwind team grew to 75+ units, bought 15+ of their own short term rental units, and built out a 10+ person team. While Marc/Evan were building out Tailwind, they continued to diversify their real estate portfolio and bought 50+ long term rentals that were great properties, but in their eyes had too many bedrooms to be a good short term rental. Evan has since moved into a new role to launch Tailwind’s sister company, Outercamp, which is building a tiny home glamping development in the Blue Ridge Mountains outside of Asheville which will be their first outdoor development which will have 15 units, a wedding venue, and a waterfall.

Long Term Vision:

You will help to oversee the asset/property management operations across Tailwind’s furnished rental and long term rental portfolio in Columbus with plans to be given the opportunity to join our national efforts of scaling our outdoor glamping asset/property management operations.

Application Questions:
*Please be sure to elaborate and have thorough answers*

Your Name (required)

Your Email (required)

Your Phone Number (required)

Q1: What interests you in the hospitality, Airbnb, real estate, or property management space?

Q2: What experience do you have within the hospitality/property management industry? Include any past experiences working, studying, or general experiences within the industry.

Q3: Where do you see yourself ending up in the hospitality/property management industry (i.e 5 years from now)?

Q4: What about this job excites you?

Q5: What entrepreneurial/life goals do you have (can be anything such as hiking Mt.Everest, opening a hotel,etc)?

Q6: Do you want to own real estate? Does the option to invest into real estate deals which the company is buying/managing interest you? Does the idea of being able to have this hospitality/property management company manage your properties to help you scale your personal portfolio have any interest to you?

Q7: We are looking for someone who is hungry, entrepreneurial minded, interested in real estate, not afraid to solve any type of problem when it arises at any hour, and bonus if they would like to own some rental property of their own in the near future. How does that sound?

Q8: Do you have a basic understanding of maintenance, plumbing, and electric? When we onboard new airbnbs, we have to do property assessments. There will be small maintenance items broken and it is important to understand how big or small an issue is and who to route them to.

Q9: Do you have any experience hiring or firing team members? Our team consists of cleaners, maintenance technicians, designers, and virtual admins.

Q10: Do you feel comfortable hiring maintenance technicians, and designers to get new Airbnb units up and running?

Q11: Do you have experience training employees? What success did you have here? What process did you follow to train them which led to the success?

Q12: What is your experience with creating standard operating procedures and training other team members on how to complete the job to the standards of the process?

Q13: Do you see yourself in a long term position?

Q14: Do you enjoy solving problems? Lots of problems arise in this role and you will need to use team members and the available resources to solve those problems and meet deadlines.

Q15: Are you open to a role where sometimes you have to be available after 5pm to delegate tasks (if you did not train your team on who to delegate to properly independent of you) with occasionally may have to go somewhere to put out an emergency?

Q16: Do you have access to reliable transportation? Is your vehicle large enough to move items from locations to properties?

Q17: What are your biggest weaknesses?

Q18: Share a story/stories of when you have led people/mentored people towards a successful goal (ex. sports, job, volunteer work, etc)

Q19: Do you have any references we can contact to verify your work ability, reliability, and quality of work?

Q20: This was posted March 23, 2024. How soon can you start?

Q21: Please submit your resume.